JH
Justin H
1 reviews | Active since Jan 2010
06 Jul 2015, 21:23
Contract not cancelled
My two year data contract came to an end in April 2015. In February customer service advised advised that I should contact them again in April and then the contract can be cancelled and migrated to prepaid. I sent off the cancellation request on 18 April and several follow up requests but my debit order is still coming off.<br> <br> I have not used the sim card since April and wish to be refunded.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 09:44Hello justin9999,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was migrated to prepaid and a credit will be passed for the months billed after the end of the contract.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was migrated to prepaid and a credit will be passed for the months billed after the end of the contract.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 09:44
Official
Hello justin9999,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was migrated to prepaid and a credit will be passed for the months billed after the end of the contract.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line was migrated to prepaid and a credit will be passed for the months billed after the end of the contract.
Thank you
Wenzile Masina
REQ:***
Best regards,