HW
Henriette W
1 reviews | Active since Dec 2014
22 Jun 2015, 18:16
Contract not cancelled
I changed my contract to pay as you go on 13 May 2015 at the call centre. It is 22 June 2015 and it is still not done. It will now be the second month that I will be billed for something I do not want! I phoned 5 times and after waiting on average 20 minutes for someone to answer, I must hear the same story of a strike.
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MTN South Africa's replyOfficial
23 Jun 2015, 11:32Hello HdeWaal,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that I have sent you a form via email. Please complete and mail it to the same email address.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that I have sent you a form via email. Please complete and mail it to the same email address.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply23 Jun 2015, 11:32
Official
Hello HdeWaal,
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that I have sent you a form via email. Please complete and mail it to the same email address.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that I have sent you a form via email. Please complete and mail it to the same email address.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Best regards,