CONTRACT NOT CANCELLED

It is now the 19th 9 days after your response and yet the relevant department has still not come back to me, I have reached the point today 19/6 where I went to Carnival Mall yet again to find out why my contract was not cancelled yet as per my request made on the 25th I was told MTN is on strike yet again and they can not help me Chantell was very rude and lashed out at my wife and myself in front of other clients in the store. I tried the 808 number and after a long wait found out that my contract had not been cancelled by Chantell. Feroze at the MTM call center was very helpful and said that the cancellation would be carried out ASAPThis is a great inconvenience I went to the MTN branch in Carnival Mall because I am hard of hearing and struggle to hear over the phone I had to ask a fiend to assist with the call center. WILL THIS COST ME YET ANOTHER MONTH OF FEES. I am a pensioner your poor service is costing me money I can not afford this is how MTN treat your long standing clients.