1 reviews | Active since Mar 2017
Contract not available as advertised in February 2017 Yello Trader booklet
<p>Today I went to my local MTN store to sign up a contract for the big booster deals as advertised on page 6 and 7 of the February 2017 booklet. According to the print at the bottom of this page the special is valid until 31/3/2017 but the store personnel stated that the special ended yesterday(28 Feb 2017) and that they cannot help me. This is utterly dissapointing that specials is wrongly advertised like this. For the last 15 years I've been with Vodacom and my contract expired on 28 Feb 2017. With this deal I was happy to move over to MTN, only to find out that the special is not valid anymore even though the adverti*****t states it still is.</p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the store senior management for urgent attention.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the store senior management for urgent attention.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Thanks for the quick reply. Please keep me updated with the progress after it has been reported to store senior management. I am still very much interested in this special as advertised.
Thanks for the quick reply. Please keep me updated with the progress after it has been reported to store senior management. I am still very much interested in this special as advertised.
Is there any feedback yet on this issue??
Is there any feedback yet on this issue??