Contract Not as Advertised

I have just upgraded after my previous contract had expired. I made application via your online shop and was contacted by Mabel Moloi on 19 January 2018. During our conversation she stated that the contract would be for a period of 24 months which I disputed as the offer that I had app**** for on your website was as follows:

MTN Made For Me @ R599.00 x 22months which included 150 Anytime minutes – 100SMSs – 1GB data – Samsung Galaxy S8. This offer is still on your website and is valid for another 5 days.

Mabel checked on the offer and confirmed that it was for 22mths at R599.00 per month. She also stated that an amount of R100.00 that was to be charged for one or other reason would be waived.

On receiving your subscriber application form via email I noticed under “application details” that the period was for 24 months. I again contacted the call centre and presented my problem to Matsepo Sehoshe who asked me to forward the first page of the subscriber application form to her. On 23 January 2018 I received an email from her stating that she had escalated my query.

On 24 January 2018 I received an SMS with Ref. No. 1- ********** 9200 stating that my query had been resolved.

Today, on checking my account via internet I found that the contract was still indicating 24 months.

I now need from you the following:

Full confirmation, in writing, that the contract is for 22 months and also airtime, SMSs and data included. These should be the same as what I app**** for when I took up your offer online and confirmed it later telephonically.

Your urgent attention in this matter will be much appreciated.

Regards

Vernon Goss