Contract not acitivate

<p>I have taken out a black friday contract- 50GB and 10000 minutes, with MTN Fairland branch( 1 enterprise road). Along with the contract i requested that the contract please to a sim swop so that my current prepaid MTN number can be used with the contract- instead of getting a new sim. I thereafter received an sms to say that the contract was approved. </p> <p>I went to the store to query the progress after 5 days. The fairland store the sales agent informed me that the contracts were still in the process of been captured at cresta MTN and then another time I was told it's been captured at Westgate MTN ??? I went into the store recently to get another update as i wasnt contacted by anyone, only to find out that there was a new sim acitvated on my name ( not my original request) but I was aware off it. </p> <p> The sales agent then logged a called to have the number swopped. When I went back to the store i know learn that the old sim has been deactivated, and that the query is with retentions to reactive and do a sim swop ???? Really is it that difficult to compelete processing and do a sim swop ??</p> <p>When I ask the sales consultant for details of a manager or someone to escalate this to i get the beat around the bush and given a number that just rings with no answer!! </p> <p> </p> <p>It has now been 2 weeks and still my sim has not been activated. PLEASE CAN SOMEONE ASSIST RESOLVE THIS!!!</p>