1 reviews | Active since May 2014
Contract-NO Roaming-Crazy charges
<p>Granted, this is a new contract that I have, so it seemed fair to demand a deposit or R2000 from Mtn before they let me roam in DRC.</p> <p>But: When I was there my phone did not work at all - so no roaming or otherwise - and they took R20000 from my account!</p> <p>When I queried this with the helpline I got rude and *********** answers.</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that we have logged an urgent request to our billing department to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,