Contract nightmare

I’m extremely frustrated, my phone gets suspended every month .. because of a mistake YOU people make, you either do not debit what needs to or you take double the amount.. I called your customer care and was told it’s because you guys are changing systems, I asked you guys to debit my account and was told it’s squares up . I’m beyond furious my husband lost job opportunities because he wasn’t able to get any calls, I myself an 5 months pregnant and clinic visit are a nightmare because I don’t have a cell phone I can’t contact anyone, what if something is to happen to me! I called your call center the 27th @8:32 The agent policy explained to me the issue is with YOUR system and so nicely said my phone will NOT be suspended.. everytime I email I to ask someone to debit my account I’m told the account is in an owing amount of R0. I’m so tired of this I want to cancel my contract but I’m sure that Will be a nightmare. I swear once my contract end I will be changing service providers. This is messing with people’s incomes it’s so unfair I’m honestly beyond upset and disgusted. And to top it off no one can’t contact me to fix this mess! Because my phones is off! It’s ALWAYS Suspended!

You supposed to be better than telkom you guys and doing the exact same thing they do