CK
Corlia K
1 reviews | Active since Oct 2018
15 Oct 2018, 16:06
Contract nightmare
I oppened a contract at MTN in April of this year.
We are in October now and they are still expecting me to pay R780 even though I have the contract that I signed for R300 and that is the amount I have been paying.
They have very poor communication between their stores and head office and they just keep telling you that they will escalte your complaint. I don't know what that word means to MTN but I am pretty sure they do not have the right meaning.
I know have been handed over and have a very very poor credit score! I really hope they can sort this out ASAP!!!
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Replies (2)
MTN South Africa's replyOfficial
16 Oct 2018, 12:23Good day Corlia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply16 Oct 2018, 12:23
Official
Good day Corlia
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
17 Oct 2018, 11:28Good day Corlia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that the legal status has been lifted on this account and your line has been reactivated. We will also pass credit on the amounts reflecting as overdue on your account. Please be not be alarmed by the package migration fee that will reflect on your next invoice because you will be credited for that as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply17 Oct 2018, 11:28
Official
Good day Corlia
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation please note that the legal status has been lifted on this account and your line has been reactivated. We will also pass credit on the amounts reflecting as overdue on your account. Please be not be alarmed by the package migration fee that will reflect on your next invoice because you will be credited for that as well.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,