PN
Phangasasa N
1 reviews | Active since Oct 2016
31 Oct 2016, 17:43
Contract misunderstanding
<p>I took two new contracts for me and my wife at Mtn tzaneen mall on Saturday since I don't know much about phones my said I should get hard latest and most expensive I-phone and that I did say to the consultant and she gave me the I7 and bob was my uncle I then went home to meet the wife and all hell broke when showd her the she actually wanted the i7plus I then called the lady that helped me with the contracts and explained my problem and they'll sort it out Monday 1st thing the I was happy again only find out today that they won't be assisting me with my wife's request and I have been a loyal customer to MTN </p>
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Replies (2)
MTN South Africa's replyOfficial
01 Nov 2016, 23:28Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply01 Nov 2016, 23:28
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
PN
Phangasasa N's updateReviewer Update
02 Nov 2016, 21:55Looking forward to hearing from you soon
PN
Phangasasa N's update02 Nov 2016, 21:55
Reviewer Update
Looking forward to hearing from you soon