LM
Lelethu M
1 reviews | Active since Feb 2019
01 Aug 2019, 21:25
Contract misold
Took out contract in May with MTN with a offer of getting promotional data of 20GB , the data was said to be loaded after 24-48 hours , then I was told after 14 days which has now turned to 2 full months and every time I call their customer service , no one is being of great help I’m just being told it’s escalated. Really don’t feel valued as a paying customer
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MTN South Africa's replyOfficial
22 Aug 2019, 11:10Good Morning Lelethu
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 11:10
Official
Good Morning Lelethu
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised, we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,