Contract minutes not being allocated and unresponsive customer care.

As part of my upgrade in November 2020 the retentions consultant advised me that I would receive 200 all network minutes as part of my renewal. I am not receiving these minutes as agreed. On 17 December I logged call #*** to enquire about my missing minutes. My call was closed and no resolution was provided. 22 January I followed up on this call and no feedback. On 3 February I logged call #*** and have received no feedback.