Contract minutes not allocated

MTN South Africa I logged a call on 13 December about minutes not allocated to me and you STILL haven't allocated me my contract minutes. Your customer service is pathetic... actually non existent. I have multiple reference numbers for tickets logged but that clearly means nothing as I still haven't been allocated my minutes as per my contract. Your 24 to 48hrs turnaround time has long since passed, why isn't this resolved yet. No one from MTN has given a reason as to why this happened. No one calls back to provide feedback. Im given different stories by different people every time I call to find out when this will be resolved. It's been two weeks that I'm without my minutes which I pay for. I can't make any calls! Which is ridiculous since I have a contract which includes minutes, yet I don't have any. But you're quick to send me sms's about my next debit order date and that prices are going up next year!!! What a joke!