ML
Mandy L
1 reviews | Active since Jul 2019
02 Oct 2019, 13:55
Contract Migration without my knowledge
MTN has elected to change my contract package with no communication sent to me at all. Is this even legal?
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Replies (2)ML
Mandy L's updateReviewer Update
03 Oct 2019, 08:31Hi. I have now been told that because MTN loaded a new contract on my account and subsequently reversed it after my complaint, they cannot give me my normal contract minutes and data. Can someone call me to correct this immediately. Thanks
ML
Mandy L's update03 Oct 2019, 08:31
Reviewer Update
Hi. I have now been told that because MTN loaded a new contract on my account and subsequently reversed it after my complaint, they cannot give me my normal contract minutes and data. Can someone call me to correct this immediately. Thanks
MTN South Africa's replyOfficial
03 Oct 2019, 21:27Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please be advised that the contract has been reversed back to the old one you had.
The system reflect the following:
Recurring Inclusive | Recurring | ***2 | - | 4.00 | 0.00 | 1.67 | GB
299 | Recurring Inclusive Anytime Voice | Recurring | ***2 | - | 200:00 | 00:00 | 28:20 | Minutes
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please be advised that the contract has been reversed back to the old one you had.
The system reflect the following:
Recurring Inclusive | Recurring | ***2 | - | 4.00 | 0.00 | 1.67 | GB
299 | Recurring Inclusive Anytime Voice | Recurring | ***2 | - | 200:00 | 00:00 | 28:20 | Minutes
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply03 Oct 2019, 21:27
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please be advised that the contract has been reversed back to the old one you had.
The system reflect the following:
Recurring Inclusive | Recurring | ***2 | - | 4.00 | 0.00 | 1.67 | GB
299 | Recurring Inclusive Anytime Voice | Recurring | ***2 | - | 200:00 | 00:00 | 28:20 | Minutes
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please be advised that the contract has been reversed back to the old one you had.
The system reflect the following:
Recurring Inclusive | Recurring | ***2 | - | 4.00 | 0.00 | 1.67 | GB
299 | Recurring Inclusive Anytime Voice | Recurring | ***2 | - | 200:00 | 00:00 | 28:20 | Minutes
Kind Regards,
Alice van der Merwe
MTN
Best regards,