FM
Florence M
1 reviews | Active since Mar 2009
29 Jun 2015, 20:33
Contract Migration and missing data
Hi. I haven't received the 100mb which is part of my contract since upgrading the contract early this year. I was advised when I upgraded the contract this year that after three months i can migrate the contract. I went yo your shop a few days ago i was told i don't qualify as my account is on a collection plan (manual). I have been struggling to get hold of someone on your 808 number who can help explain this. Kindly advise.
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MTN South Africa's replyOfficial
10 Jul 2015, 15:27Hello pooja,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we can migrate you to a higher plan should you wish to but please note that the hardware fee(Handset fee) will be included in the new subscription fees.
You can go to any MTN store for assistance in this regard.
Alternatively you can contact our call centre on 808.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we can migrate you to a higher plan should you wish to but please note that the hardware fee(Handset fee) will be included in the new subscription fees.
You can go to any MTN store for assistance in this regard.
Alternatively you can contact our call centre on 808.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 15:27
Official
Hello pooja,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we can migrate you to a higher plan should you wish to but please note that the hardware fee(Handset fee) will be included in the new subscription fees.
You can go to any MTN store for assistance in this regard.
Alternatively you can contact our call centre on 808.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly be advised that we can migrate you to a higher plan should you wish to but please note that the hardware fee(Handset fee) will be included in the new subscription fees.
You can go to any MTN store for assistance in this regard.
Alternatively you can contact our call centre on 808.
Kind regards
Letumile
REQ:***
Best regards,