Contract Migration

<p>My contract with MTN ened on the 29th April, I emailed on the 22nd and MArch (notice) to inform them that I wanted to keep my number and migrate to prepaid after the contrat end date. I received a response from <span style="color: #222222; font-family: Arial; font-size: small; background-color: #ffffff;">Liziwe Qika</span><span style="color: #222222; font-family: Arial; font-size: small; background-color: #ffffff;"> saying that I did not need notice for prepaid migration and I should just call on the 30th April after the contract end date to request a migration. I called on the 30th as adviced and was told that the cancellation would take between 3 to 5 days afetr which I would recieve a confirmation sms. I waited 5 days and there was nothing. I called again on the 6th April to inquire and was told that there was no cancellation and my contract was now on month to month and that there is a bill that was running from end of April. How can there be a bill running if I requested a migration in advance? And also on the last day of the contract as adviced? I called customer care on the 6th MAy and the guy I spoke to adviced me to call the retentions department as this was a fault on their side, I called the number he gave me and there was no response. I tried to respond to the email I recieved when I was requesting the migration and there is no response from there too.</span></p> <p> </p> <p><span style="color: #222222; font-family: Arial; font-size: small; background-color: #ffffff;">Can this please be rectified.</span></p>