Contract mess up at Mall of Africa

<p>I went to the Mall of Africa branch to upgrade my contract due to the Black Friday promotion. The consultant (Matimu Z Nkuna) assured me that i qualified for the promotion and so did other consultants. I waited the whole weekend and no data came through so i went back the following Monday to query the issue and the consultants said that there was a back log but i would recieve it during the course of the week. To date i have not received anything and i went to the store last week and the Ops Manager Francois Du Preez has been handling the issue. He said that the consultant had loaded the wrong package and that he would try to sort the issue out. He managed to migrate my contract to the the right one but to date there has been no repsonse with regards to the promotional data being loaded. He does not repsond to any correpsondence. This seems to be the norm at MTN. If MTN is going to have promotions, please train your staff properly because it seems that they mess up big time and then make it the customers problem! This is becoming an inconvenience for me and im getting tired of this network. I have been with MTN since 2003 and never had an issue until now. Once this contract ends i will be moving over to a more reliable, honest and tansperant network....</p>