Contract Mayhem

So last week Thursday I went into the Gardens Shopping Centre MTN branch in Cape Town. Brought in all my documents to open a double data deal (20gb + 20gb) contract.

Quick efficient and all sorted. Told I would be notified later that day. Nothing. Most of Friday went by nothing again. I called and eventually my call was returned. A contract was open **********ly in my name in 2012 and apparently that was causing problems even though that was resolved all those years back and have since had contracts with MTN and NOT my problem either.

Saturday still nothing. I emailed and was told I should get feedback soon. Again nothing. So I called and then was told that by another agent that my application was rejected because the name on the application didn’t match the name On my ID....the application that was filled by the store consultant and not me. Again not my problem...but was told they cannot help me till Monday because it needs to be rectified by the same consultant (Erefaan) and it was his off weekend.

I eventually get a reply the Sunday from the original consultant saying the contract had been activated. He obviously didn’t realize I was aware he wasn’t in store and was told by his colleagues about the matter. Needless to say the contract was NOT activated. Why lie?

After emailing back and telling him I was aware the application was filled in incorrectly I received a reply from him that he has resubmitted to approval...why resubmit if it was approved? So you back tracked on your statement...the same consultant....is it normal to lie to all your customers?

It’s now Monday afternoon...again I was told it would be sorted this morning...NOTHING. Not even getting replies to my email anymore.

This is shocking. Cell C offers the same contract but includes a router for the same price. They are in fact cheaper and were much friendlier when I approached them. I chose to stay with MTN because I didn’t want to take he hassle of a number port. But now why should I stay with MTN? I’ve since toooed Yo with data twice buying small Overpriced amounts because I keep getting promised over and over again. Disappointed