Contract issues

In February 2021 I cancelled my contract with MTN and in October i app**** for new data contract at your MTN store on the day of application I was advised that system was down as always i submitted my documents and later to learn that the contract has been approved went back to the store to get sim simcard I was charged R150 for new simcard and was assisted by Pearl, simcard failed to work I futher went back to find out why I was told the contract was approved and cancelled same day and one knows why the contract was cancelled I have been to store every week no one knows until I went back on the 26 November 2021 to find whats happening and still no answers Pearl advised me to relax a bit with contract I don't know what that mean I was given my R150 for the simcard and it seems like I wont ever get a contract with MTN why I dont know however they debited money from my account so since no one has answer I guess this platform will assist cause MTN is the only services provider I get network proper from where I stay. REQ*** is a ref number i logged a call on twitter till today no answers.