JV
Johan V
1 reviews | Active since Mar 2009
02 Dec 2015, 15:00
Contract issued incorrectly
I entered into a new MyChoice 100 contract on Saturday 28 Nov. The line was activated on same day. Until now I received no SMS of data bundles. My contract states clearly: 100 minutes, 200 SMS, 500MB data. The \package"has been captured as \""100 minutes\"" only.<br> I cannot go back to branch (business travelling)"
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Replies (1)
MTN South Africa's replyOfficial
03 Dec 2015, 21:59Hello A_client_u_want,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
The matter has been escalated to the support team for further assistance, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
The matter has been escalated to the support team for further assistance, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply03 Dec 2015, 21:59
Official
Hello A_client_u_want,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
The matter has been escalated to the support team for further assistance, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this.
The matter has been escalated to the support team for further assistance, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***