1 reviews | Active since Jul 2011
Contract Issue since Nov 2016
<p>Been incorrectly billed for a contract since the contract inception, July 2016. After numerous visits to the MTN Vangate Mall store, still no luck in getting it resolved. The request number was ********** . </p>
Dear Abdullah,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
Please note our records indicate this matter has been dealt with and the credits were passed accordingly on the 2017-05-01 as per ***
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Abdullah,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
Please note our records indicate this matter has been dealt with and the credits were passed accordingly on the 2017-05-01 as per ***
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Hi Willem,
Unfortunately the reference you are referring to is for another number (phone number ***) which I complained about and was resolved once again only after posting on hellopeter.
The number in question since last year November is ***. As per adverti*****t of Jul16 in your yellow trader and also my contract front page, I was supposed to pay R349 per month (before additional call charges, for which I have a R1 limit). I have forever been paying R390 which is an overcharging of R40 every month for the last 12 months.
Please sort this out asap as I am tired of all this nonsense of overcharging. You can call me directly on *** & will be available after 10am today to take calls.
Regards,
Abdullah
Hi Willem,
Unfortunately the reference you are referring to is for another number (phone number ***) which I complained about and was resolved once again only after posting on hellopeter.
The number in question since last year November is ***. As per adverti*****t of Jul16 in your yellow trader and also my contract front page, I was supposed to pay R349 per month (before additional call charges, for which I have a R1 limit). I have forever been paying R390 which is an overcharging of R40 every month for the last 12 months.
Please sort this out asap as I am tired of all this nonsense of overcharging. You can call me directly on *** & will be available after 10am today to take calls.
Regards,
Abdullah