Contract issue
Hi
I recently updated a contract and since then my airtime gets used even though I don't make calls. I spoke to Mtn and they said i must check for content services, but there were none, and then they said Mtn will use airtime to run apps if you are running more than one, But I am just using a new iPhone and didn't have this problem with old iPhone. I sent an email to mtn complaints 9 days ago with no response please see email below. My statement is still true that I want to give the device back and cancel contract immediately, as they are not living up to promise to keep you happy
Dewald Adendorff <dewaldadendorf***mail.com> Nov 8 (9 days ago)
to complaints Hi
I hope some one can help me as I am at the point of returning the device and canceling contract!!
I recently upgraded my wifes contract from iPhone6s to iPhone7. Ever since the upgrade the airtime keeps disappearing with NO subscription services. We load R100, 30 seconds later its on R0 then back to R11 then R33 then R0. This keeps happening even though she has an active data bundle, and background app refresh is turned off as well has wifi assist. There was never this issue with previous contract, only when I upgraded and I am getting tired of this issue. I NEED THIS RESOLVED ASAP, or I will have to cancel contract and debit order.
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
20 Nov 2017, 09:353 Days later still no reply from MTN. What is wrong with service delivery in South Africa???
's update20 Nov 2017, 09:35
Reviewer Update
3 Days later still no reply from MTN. What is wrong with service delivery in South Africa???
MTN South Africa's replyOfficial
21 Nov 2017, 07:29Good day Dewald,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have loaded R100.00 airtime on your number as goodwill gesture for the poor service rendered.
Here is few tips on how you can save on data usage using your iPhone or Android device.
DATA/AIRTIME saving! TIPS
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Best regards,
MTN South Africa's reply21 Nov 2017, 07:29
Official
Good day Dewald,
Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us.
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Kindly note we have loaded R100.00 airtime on your number as goodwill gesture for the poor service rendered.
Here is few tips on how you can save on data usage using your iPhone or Android device.
DATA/AIRTIME saving! TIPS
iPhone
Allow Only Selected Apps to Use Your Cellular Data
Make sure to allow only selected apps to use data. It has always been one of the game changer tricks for me in fixing the fast data usage. So, give it a try.
Step #1. Tap on Settings → Cellular (Mobile in some cases).
Step #2. Toggle off the switch next to the app which you no longer want to use data.
Disable Location Services
One of the easiest tricks to prevent fast data consumption is to use Location Services only when it's needed.
Step #1. Launch Settings app → Privacy.
Step #2. Tap on Location Services.
Step #3. Toggle off the switch next to Location Services.
Turn Off Background App Refresh
Background App Refresh is known to consume not just a lot of power but also data. Hence, it's better to turn it off.
Step #1. Open Settings app → General.
Step #2. Tap on Background App Refresh.
Step #3. Toggle off the switch.
Disable Auto-Downloads and Updates Using Cellular Data
Disabling auto-downloads and updates can be good for the health of your cellular data as well.
Step #1. Open Settings app → iTunes & App Store.
Step #2. Turn off the switch next to Use Cellular Data.
Turn off Cellular Data for iCloud
When you are not connected to Wi-Fi, your iOS device uses the cellular network in order to transfer documents and data.
Step #1. Launch Settings app → iCloud.
Step #2. Tap on iCloud Drive.
Step #3. Scroll down and turn off the switch next to Use Cellular Data.
Disable Wi-Fi Assist
Whenever there is poor Wi-Fi, your iPhone automatically uses cellular data. Turning off Wi-Fi Assist can be a good idea.
Step #1. Open Settings app → Cellular.
Step #2. Scroll down and turn off the switch next to Wi-Fi Assist.
Prevent Mail App from Loading Remote Images
Prevent Mail app from loading stuff in the background.
Step #1. Open Settings app → “Mail.”
Step #2. Under Messages, toggle the switch next to “Load Remote Images.”
Stop Using Cellular Data for Apple Music
Make sure not to use cellular data for updating your library as well as loading the artwork.
Step #1. Open Settings app → Music.
Step #2. Tap on Cellular Data.
Step #3. Turn off the switch.
Send Low-Quality Images
If you communicate with your friends using a lot of images, it's better to send low-quality images. It will help you conserve a lot of data.
Use Apps Smartly
Now, it's time to use apps smartly and prevent them from consuming your data.
Check Out What's App Calling
Step #1. Open WhatsApp → Settings tab → Data Usage.
Step #2. Toggle on the switch next to Low Data Usage.
Reign in Facebook
Step #1. Open Facebook → More → Settings → Account Settings.
Step #2. Tap on Videos and Photos → Video Settings → Auto-play.
Step #3. Now, select “On Wi-Fi Connections Only” or “Never Auto-plays Videos.”
Get the Perfect Control of Instagram
Step #1. Open Instagram → Tap on Profile Icon → Gear icon.
Step #2. Tap on Mobile Data Use.
Step #3. Toggle on the switch next to Use Less Data.
Check Out Twitter
Step #1. Open Twitter → Profile view → Gear icon.
Step #2. Tap on Settings.
Step #3. Tap on Data.
Step #4. Now, you have to select “Never play videos automatically” or “Use Wi-Fi only.”
Best regards,
's updateReviewer Update
21 Nov 2017, 08:16Firstly R100 is not enough after wasting over R600..
Secondly I did not have this problem with my previous iPhone contract and ALL MY SETTINGS ARE THE SAME AS OLD iPone!
Thirdly I said I don't want to continue with Mtn. Using my airtime as data when I have an active data bundle is *****!! So you can arrange with a store. I will take back the phone you must end my contract and return me to pay as you go so I can go to a different service provider. I am done wasting time and money with mtn.
's update21 Nov 2017, 08:16
Reviewer Update
Firstly R100 is not enough after wasting over R600..
Secondly I did not have this problem with my previous iPhone contract and ALL MY SETTINGS ARE THE SAME AS OLD iPone!
Thirdly I said I don't want to continue with Mtn. Using my airtime as data when I have an active data bundle is *****!! So you can arrange with a store. I will take back the phone you must end my contract and return me to pay as you go so I can go to a different service provider. I am done wasting time and money with mtn.