NO
Nabila O
1 reviews | Active since Sept 2015
09 Sept 2015, 11:25
Contract increase
I app**** for a second contract with MTN, and agreed to pay a certain amount, when I checked the debt orders I see that MTN has been deducting more from my account I called the customer service all they could tell me was that they did a price review and the contract has gone up. I am frustrated for the fact that MTN did not have the decency to text me to say that the contract price is increasing and consultant just told me to refer to the contract because it there. I cannot fathom why when I went to apply for the contract the guy did not tell me that MTN does this price review thing.<br> <br>
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MTN South Africa's replyOfficial
09 Sept 2015, 13:58Hello Beelah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, communication was sent to our customers advising of the price increase.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, communication was sent to our customers advising of the price increase.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
MTN South Africa's reply09 Sept 2015, 13:58
Official
Hello Beelah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, communication was sent to our customers advising of the price increase.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, communication was sent to our customers advising of the price increase.
Please note that MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. For more information you may visit www.mtn.co.za for the updated pricing, product info and T&Cs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,