NC
Nicolette C
1 reviews | Active since Jun 2010
13 Aug 2015, 14:51
Contract incorrectly loaded
It has been 3 months since my upgrade and I have yet to get the correct billing. The strike is being used as a scapegoat. For the first 2 months I can understand, but now month 3 and still nothing has been done to correct the billing. And I am told to call back AGAIN next week. I am sorry but really after being a loyal MTN supporter for over 10 years this service is unacceptable. Make your staff attend customer service courses training. they are not over worked and under paid. Get my account sorted out it is not difficult.
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MTN South Africa's replyOfficial
01 Sept 2015, 08:31Hello Nikic,
Thank you for you post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier today the matter has been addressed and the limit as been loaded as per your request, with regards to the credits a billing query has been logged as per REQ:*** which has been expedited.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for you post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier today the matter has been addressed and the limit as been loaded as per your request, with regards to the credits a billing query has been logged as per REQ:*** which has been expedited.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply01 Sept 2015, 08:31
Official
Hello Nikic,
Thank you for you post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier today the matter has been addressed and the limit as been loaded as per your request, with regards to the credits a billing query has been logged as per REQ:*** which has been expedited.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Thank you for you post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier today the matter has been addressed and the limit as been loaded as per your request, with regards to the credits a billing query has been logged as per REQ:*** which has been expedited.
Our customer service touch points have been restructured and the best consultants have been allocated to handle our social site as to provide the best possible service.
Warm regards,
Willem
REQ:***
Best regards,