Contract incorrectly loaded

Item: MTN South Africa
Rating: 2
Author: Amanda K

It has been 4 months since my upgrade to top up R500 @ R369 per month. Mtn was billing me for over R1000 per month. How is that possible for a top up. The strike is being used as an scapegoat for the first 2 months, but now it's been 4 months later and still no results. Now they say that there was no SUL registered on the contract, that is not my problem, MTN is responsible for that and what about my debit order that went off, more than R369 per month. My last REQ number was *** and I spoke to The Manager Belinda at Kolonnade again today after she send me a cancellation letter to sign on the 20 /08/2015. She cant give me any answers. Get my account sorted out and please cancel my contract with MTN.

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Replies (1)

MTN South Africa's replyOfficial

08 Sept 2015, 20:34

Hello albertyn06@,

Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please note that a credit will be passed for charges incurred an it will reflect on your MTN account on the next billing cycle.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa's reply08 Sept 2015, 20:34

Official

Best regards,

Contract incorrectly loaded

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