Contract headache
I am experiencing problems with my contract payments ever since i have upgraded 2017, it was debited then one crazy day it was off debits, I received the notification that my account is in arrears hawu, I went to MTN Volksrust outlet and every time you go there those ladies look at you like you on denial of your debt (attitude), I am now tired of running to the outlet trying to correct the debiting problem and I have decided to cancel the contract so I can be at peace, yesterday 10/01/2019 I paid the amount I was told I should pay for the cancellation R251.51 I paid R260 via internet transfer they said I must call back today as it won't reflect same day, I called them still no help. Now I am asking for help please help me to cancel the contract
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your account is currently sitting with a credit balance of R40.79. In order to receive a cancellation amount, you would need to contact our cancellations department on 135, select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your account is currently sitting with a credit balance of R40.79. In order to receive a cancellation amount, you would need to contact our cancellations department on 135, select option 4.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,