Contract has ended and prepaid is supposed to be active!

<p>I contacted MTN customer service on 07/07/2016 (reference number ********** 60) and asked what the process was to ensure that my MTN contract (account A ********** ) would be CANCELLED and migrated to PREPAID at the end of the contract (16/09/2016). I asked the customer service agent to consider this my FIRST NOTICE. Just to be sure, I contacted customer service again on 16/08/2016 (reference number ********** 67) and re-iterated that I was giving 1 month's formal notice that I would be cancelling the contract and going to prepaid at contract expiry. At this time, the service agent informed me that I only need to phone in and request this on the day the contract expires, viz. 16/09/2016. On this date, I phoned in a 3rd time (reference ********** 23) to ensure that my request to cancel and migrate to prepaid was being actioned. I was only told that the request would go to the migration department. Now, today (19/09/2016), my intention was to port my number from the MTN PREPAID to my new cellular provider, but am now told by MTN that it will take a MONTH to migrate my number to PREPAID. This is totally unacceptable and inconveniences me terribly with my new cellular provider, whose contract that I wish to go to expires next week! I have given MTN essentially TWO MONTHS notice of my intention to continue on PREPAID once my contract expired on 16/09/2016. It is ridiculous that MTN only NOW wants to action this request. I need my number to be on PREPAID TODAY!</p>