CM
Cecilia M
1 reviews | Active since Sept 2013
14 Dec 2015, 10:18
contract hand over
I havent recieved response from MTN legal department regarding my query. I was given *** and still to hear from legal department. Please assist me with this query as I dont owe MTN any money
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MTN South Africa's replyOfficial
18 Dec 2015, 10:55Hello CeciliaK,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***|:***. Please be advised that this line only expired 4-7-2015 and the last invoice generated for this line was for August month the sim card has been used until 20-8-2015 for data usage.
Please be advised that you have made short payments on the account before the account has been cancelled and converted to prepaid. The account balance in the 20-7-2015 R810.41 due to previous short payments. You have made payment for R270.00 and the short fall of R540.40 reflect on the 23-7-2015. The invoice for August added due to extra internet usage and the account balance reflect R599.11.
Please make this payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***|:***. Please be advised that this line only expired 4-7-2015 and the last invoice generated for this line was for August month the sim card has been used until 20-8-2015 for data usage.
Please be advised that you have made short payments on the account before the account has been cancelled and converted to prepaid. The account balance in the 20-7-2015 R810.41 due to previous short payments. You have made payment for R270.00 and the short fall of R540.40 reflect on the 23-7-2015. The invoice for August added due to extra internet usage and the account balance reflect R599.11.
Please make this payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply18 Dec 2015, 10:55
Official
Hello CeciliaK,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***|:***. Please be advised that this line only expired 4-7-2015 and the last invoice generated for this line was for August month the sim card has been used until 20-8-2015 for data usage.
Please be advised that you have made short payments on the account before the account has been cancelled and converted to prepaid. The account balance in the 20-7-2015 R810.41 due to previous short payments. You have made payment for R270.00 and the short fall of R540.40 reflect on the 23-7-2015. The invoice for August added due to extra internet usage and the account balance reflect R599.11.
Please make this payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
A***|:***. Please be advised that this line only expired 4-7-2015 and the last invoice generated for this line was for August month the sim card has been used until 20-8-2015 for data usage.
Please be advised that you have made short payments on the account before the account has been cancelled and converted to prepaid. The account balance in the 20-7-2015 R810.41 due to previous short payments. You have made payment for R270.00 and the short fall of R540.40 reflect on the 23-7-2015. The invoice for August added due to extra internet usage and the account balance reflect R599.11.
Please make this payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***
Best regards,