ML
Maria L
1 reviews | Active since Jan 2026
02 Jan 2026, 11:44
Contract frustration
Contract cancellation gone wrong, still paying for a phone not in my possession
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Maria L's updateReviewer Update
02 Jan 2026, 11:46On the 16th May 2025 took a contract with MTN hoping to buy an iPhone 13 for my daughter of which I was told MTN did not have in stock but was offered Samsung Galaxy S24 FE 256GB which was ultimately delivered on the 23 May 2025. Unfortunately, my daughter indicated dissatisfaction with that type of a Phone or model and i resorted to returning the phone back to the nearest MTN Three rivers River Walk shopping center on the 4 June 2025. Necessary documents were completed, and the phone was returned with the intention to also cancelling the contract as there was no longer a need to continue due to the stipulated reasons. On a monthly basis I'm compelled to pay R579.00 for a phone that i do not have in possession that i even returned in due time. I've attempted many ways for assistance but continued to be taken from pillar to post whether through call center services or through MTN outlets. There is just no direction.
ML
Maria L's update02 Jan 2026, 11:46
Reviewer Update
On the 16th May 2025 took a contract with MTN hoping to buy an iPhone 13 for my daughter of which I was told MTN did not have in stock but was offered Samsung Galaxy S24 FE 256GB which was ultimately delivered on the 23 May 2025. Unfortunately, my daughter indicated dissatisfaction with that type of a Phone or model and i resorted to returning the phone back to the nearest MTN Three rivers River Walk shopping center on the 4 June 2025. Necessary documents were completed, and the phone was returned with the intention to also cancelling the contract as there was no longer a need to continue due to the stipulated reasons. On a monthly basis I'm compelled to pay R579.00 for a phone that i do not have in possession that i even returned in due time. I've attempted many ways for assistance but continued to be taken from pillar to post whether through call center services or through MTN outlets. There is just no direction.