JW
Jan W
1 reviews | Active since Oct 2016
18 Oct 2016, 11:04
Contract frustration
<p>I did not upgrade phone with then Auto Page now with MTN. When I wanted to end my month to month contract with MTN they said I am under contract. I tried to phone and report on the 808 complain number (ref no. ********** 59, that was 22 July 2016). Tried at several shops of MTN and nobody could help me, they say their system doesn't have history of my account because I was with Auto page. I phoned MTN direct in George ( ********** 667) apparently they have our records. I phoned twice where Deleon and Gen helped me and that was two weeks ago. </p> <p>I cannot apgrade I cannot cancel. What should I do.</p> <p> </p>
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MTN South Africa's replyOfficial
21 Oct 2016, 14:58Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and request to log a ***** Query for the upgrade done without your knowledge or authorisation. You will be required to send an affidavit and a certified ID copy.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2016, 14:58
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 and request to log a ***** Query for the upgrade done without your knowledge or authorisation. You will be required to send an affidavit and a certified ID copy.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,