<p>Someone upgraded my husband's cell phone from MTN **********ly in Mpumalanga (078). We have been figthing this battle since last year on the 1st of July 2016. We called, given advises, did everything to get this matter sorted but to this day MTN keeps on suspending my number (073) which is NOT owing a cent just because the contract is of two numbers (078 & 073) and the other number which was upgraded fradulently has been discontinued (078). We cancelled that number with MTN and remained with one number which I am using (073) although it is still under his name . I have never missed a payment on it.</p> <p>On calling the call centre we are told the other number (078) has been receiving airtime, sms bundles and data bundles, HOW SO? the number (078) was cancelled last year and has never been used, who has been crediting themselves with all these using my husband's name we ask, MTN is just full of nonsense and given a choice right now, I will cancell the ****en contract and move to another service provider. I cannot have this problem cropping up each time someone deiced to de***** us,</p> <p>It is such an inconivience for me and my business to be forever begging for my lin eto be reconnected. If this is not resolved within 24hrs I will be left with no choice but to move to another service provider with my number.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, a journal was passed for the ********** upgrade done. Kindly forward the initial cancellation request for the number to then verify and complete request to the below mail address.
Mail Address:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under the account, a journal was passed for the ********** upgrade done. Kindly forward the initial cancellation request for the number to then verify and complete request to the below mail address.
Mail Address:***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
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