1 reviews | Active since Nov 2015
Contract **********ly Upgraded
I've just found out after an enquiry that someone had **********ly upgraded my contract after I had been asking that it be cancelled. This perhaps explains why my charges have consistently been 3 times the value of the contract I signed up for.<br> <br> This is so bad that I was billed R1600 last month despite not having used the sim card (the contract was for R399, the most I would have expected to pay). Please kindly assist as requested above.<br> <br> I requested an itemised billing for June as I wasn't happy with the charges, after \investigating""; which were billed separately but for the exact same time.<br> <br> I'm wondering how long I've been paying for someone else;or for incompetence on your part."""
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the upgrade has been cancelled. No upgrade fee has been added to the account.
The account expired 21-10-2015.
The account has been on open 2GB package and the account has been billed for extra data usage after the 2GB has been used up in July and August month.
We have requested for the itemized billing report, once received we will email this for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the upgrade has been cancelled. No upgrade fee has been added to the account.
The account expired 21-10-2015.
The account has been on open 2GB package and the account has been billed for extra data usage after the 2GB has been used up in July and August month.
We have requested for the itemized billing report, once received we will email this for you.
Kind Regards,
Alice van der Merwe
***