Contract *****

I have reversed 2 debit orders now and still no reaction from MTN!!! Please check your messages on my account on your website, emails as well as facebook. I am now sick and tired of asking and nobody has the decency to help and fix my problem. I refuse to call you, because this was caused by a call from you, selling and not keeping to your promise. After MTN was bothering me with calls, I eventually signed up for a data contract on 13 December 17, the call was recorded, so I suggest you get the recording and fix my account for that contract accordingly and as from 13 December 17, because nothing but the amount on that contract is what was promised and confirmed with that phone call. After 3 weeks of struggling to get the blooming router to work, MTN shop told me the sim was not rica'ed. Then all of a sudden you changed the contract, as with the call in Dec 17, I was promised 10Gig daytime, 10Gig night as well as 10Gig extra daytime for the first three months. Even the supervisor confirmed this in the same call. Two contracts on one debit order, have no other choice to get your attention as to reverse the debit order, please note that I will be doing this every month till you contact me to solve this matter. Also please note, NO calls, I want feedback on paper. Thank you!