1 reviews | Active since Sept 2015
CONTRACT FINISHED YET STILL BILLING ME
Good day <br> <br> Firstly, I cannot get through to customer care line as there is no one available, the call gets cut. I have had endless agony with MTn since it came to the end of my contract.<br> <br> I was told to come in On 08th August 2015 , to the MTN store Centurion Mall, Pretoria to close the contract and change to pay as you go and my number to still remain the same. Since 10th August 2015 was a public holiday, I was also told that the matter will be attended on Tuesday 11th August 2015. Both my husband and I have telephoned endlessly to follow up if everything is sorted out. <br> <br> <br> MTN had ample time to close the account and I have even telephoned, gone to the store itself to check if all is in order, according to the system it was. However they have taken money out of my account for the month of August 2015. <br> <br> Now it seems that someone at MTN is not doing their job right, and this is *****ulant activity taking money out of customers account when the contract was supposedly closed(No one there seems to know anything).<br> <br> I have my husband as proof for this insane agony that MTN put me through.<br> <br> If this is not sorted out, am I not afraid to escalate this matter further.<br> <br> KDAMON<br>
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to contact you, voicemail.
Please take note the contract has expired, 7-8-2015. The contract has been converted to pre-paid 17-8-2015. Before the contract has been converted to pre-paid the debit order has been requested for the August invoice balance to be paid over to MTN this debit order has returned unpaid. No further invoices has been generated to the account.
Please make the payment for R368.41 over to MTN to clear the account. The debit order has been cancelled.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the break down in service and for any inconvenience we might have caused you. We would like to resolve the problem and provide better service going forward.
We have tried to contact you, voicemail.
Please take note the contract has expired, 7-8-2015. The contract has been converted to pre-paid 17-8-2015. Before the contract has been converted to pre-paid the debit order has been requested for the August invoice balance to be paid over to MTN this debit order has returned unpaid. No further invoices has been generated to the account.
Please make the payment for R368.41 over to MTN to clear the account. The debit order has been cancelled.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***