Contract

I am extremely disappointed with MTN. I have been a loyal customer for as long as I can remember — if I’m not mistaken, it’s been over 8 years. Sadly, my recent experience has been so frustrating that I would not recommend their services to anyone.

I took out a 36-month contract for my P50 Pocket, which ended in November last year. In September, I called to request cancellation, following their policy that requires customers to give 30 days’ notice before the contract expires.

However, in December, they still debited my account. When I queried the deduction, I was told it was related to the device. Since then, it has been nothing but back and forth with no clear answers. Out of frustration, I eventually reversed the debit order, and MTN then started penalising me by adding interest to the so-called outstanding amount.

What makes this even more frustrating is the inconsistency in their explanations. One day I’m told the charges are for the device, the next day it’s supposedly for insurance. I cannot even make a payment arrangement because I’m simply expected to pay the amount without proper clarification.

At this point, I genuinely need help resolving this issue.