RR
Richard R
1 reviews | Active since Jul 2013
08 Jun 2015, 12:25
Contract Expiry No response
I have sent a request to MTN's customer care email on 21/05/2015 and again on 01/06/2015 requesting to give my 30 days notice period to end my contract that is expiring. I still have not received any feedback and have been struggling to get through to their call center. Can someone please assist me!!
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 11:19Hello RLR222,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 11:19
Official
Hello RLR222,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,