Contract expired. Still getting billed same amount
Hi,
My contract expired in August and I am going on a month to month basis but you guys are still billing the same amount as if I am still paying for the phone. Why would this be ?
I would like to upgrade but I am waiting on a deal for 2 phones of the same spec like 2 P10 Lites on one contract. Still waiting for that, I can't understand why you cannot instead of giving me 1 device of val 10 000 2 devices with value 5000 each ?
I would like your feedback please.
Regards,
Willie
Good day Willie,
Thank you for your post.
We apologize for the delayed response we completely understand the frustration it causes.
Once you have reached your term date and you now go on a month to month contract. What takes place is all the contractually binding discounts that app**** on your package fall away. We also stop charging you for the device because you have paid it off. This is what has happened on your account, We no longer bill you for the device and the discounts have fallen away. Please compare your invoice for 2017-08-11 & the one for 2017-09-11. note that the "PROMO SERVICE FEE" is the device amount charged.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Willie,
Thank you for your post.
We apologize for the delayed response we completely understand the frustration it causes.
Once you have reached your term date and you now go on a month to month contract. What takes place is all the contractually binding discounts that app**** on your package fall away. We also stop charging you for the device because you have paid it off. This is what has happened on your account, We no longer bill you for the device and the discounts have fallen away. Please compare your invoice for 2017-08-11 & the one for 2017-09-11. note that the "PROMO SERVICE FEE" is the device amount charged.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,