HJ
H.L Jacobs
1 reviews | Active since Jun 2015
29 Jun 2015, 09:24
Contract expired, no service
Contract expired and phoned call centre to stop contract and deductions from bank account. Call centre does not pick up call have been on the line for more than 8 hours all together. Went to the MTN stores and no one can help me or they are ***********.
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Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 15:09Hello Heidi_Poppie,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The contract line has been cancelled and the number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The contract line has been cancelled and the number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 15:09
Official
Hello Heidi_Poppie,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The contract line has been cancelled and the number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. The contract line has been cancelled and the number has been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***