1 reviews | Active since Oct 2012
Contract Expired, Never Stopped Billing
I have a contract with mtn and have requested them to cancel the contract via hello peter, following a complain i logged on Tuesday 3 March 2015 at 10:37am. Veronica from MTn responded on 4 March 2015 at 10:28am saying I should pay the oustanding amount then they will cancel the contract. See below her own words. They still continued to bill me and i phoned them on 808 number several times without a response as their workers were on strike.i emailed on 24 June 2015 at 11:53 am to [Email Removed] saying please cancel the contract and make it prepaid. Now they closed line saying i should pay R1800. And threatening me with legal action .See below Veronica`s response to my hello peter complain of Tuesday 3 March 2015.<br> \We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Once we have received the payment
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account balance R 1,765.75. minus R478 for promo fee R1287.00
We do pick up that the account has been billed for promo fee on the August invoice for cell *** and ***. We have requested for the accounts to be credited for R239.00 +239.00=R478.00.
Please see the open items report on the 10-4-2015 the account balance R877.43 you should have paid R877.43 in full payment for R260. +R260.00 has been received and the account has been short paid with R357.43. Please can you make the payment once received we will discuss the balance with our manager and feedback will be given to you once done.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The account balance R 1,765.75. minus R478 for promo fee R1287.00
We do pick up that the account has been billed for promo fee on the August invoice for cell *** and ***. We have requested for the accounts to be credited for R239.00 +239.00=R478.00.
Please see the open items report on the 10-4-2015 the account balance R877.43 you should have paid R877.43 in full payment for R260. +R260.00 has been received and the account has been short paid with R357.43. Please can you make the payment once received we will discuss the balance with our manager and feedback will be given to you once done.
Kind Regards,
Alice van der Merwe
***