CONTRACT EXPIRED BUT STILL GETTING DEBITED

Item: MTN South Africa
Rating: 2
Author: Robin J

I have logged a complaint with MTN last month with no reply. My contract expired on 15th April but they still debited my account with the full contract amount end of April AND again end of May. No one has followed up with my query from MTN up to today, I want my full refund-- I didn't authorise ANY additional contracts!

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Replies (1)

MTN South Africa's replyOfficial

02 Jun 2015, 09:36

Hello Robinsj,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards
MTN Service Provider
REQ:***

MTN South Africa's reply02 Jun 2015, 09:36

Official