1 reviews | Active since Feb 2015
Contract expired but still being billed
My 24 months contract ended on 19 May 2015 and I called MTN for that matter to say I am cancelling it and have no intentions of upgrading or whatsoever instead I opted for prepaid thereafter I blocked the account number through my bank. To my surprise MTN is sending me messages indicating that I must pay R1139.37 immediate to avoid full suspension and legal action. I am confused now, which contract am I paying for ? since mine expired with no arrears coupled to that I am already on prepaid.<br> <br> I am sick and tired of MTN I curse the day of migrating since Nashua closed down in November 2014 I have never ever had a good relationship with MTN and poor customer service even after calling several times and the last straw two months before the contract expired I spoke to the consultant by the name of Nhlanhla Gaba requesting a cell phone bill he indicated that there will be some cost involved and I said I am willing to pay as long as I know which numbers I dialed because I was fed up of paying exuberant amounts but there was never a bill posted except for the monthly statement. Can someone come to my rescue I take responsibility of my bills not someone's bill. I need an urgent closure
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised the contract expired 18-5-2015 and the cell numb er has been converted to pre-paid on the 19-6-2015 .
We have sent the request to the billing department to credit the account for the H/W fees on the June invoice. The June invoice has been billed for data charges this charges will not be credited back due to usage on the SIM card, this charges is from 1-6-2015 until 19-6-2015. The only credit that will be passed to the account is for the H/W fees of R174.55.
The debit returned unpaid. This balance is for the May (R374.56 + June (R515.10 + R11.40 x2 for unpaid debit orders.
Please make payment to clear the account balance. R 1,150.77. Once the credit for R174.55 has been approved and allocated to the account we can refund this back to your bank account.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised the contract expired 18-5-2015 and the cell numb er has been converted to pre-paid on the 19-6-2015 .
We have sent the request to the billing department to credit the account for the H/W fees on the June invoice. The June invoice has been billed for data charges this charges will not be credited back due to usage on the SIM card, this charges is from 1-6-2015 until 19-6-2015. The only credit that will be passed to the account is for the H/W fees of R174.55.
The debit returned unpaid. This balance is for the May (R374.56 + June (R515.10 + R11.40 x2 for unpaid debit orders.
Please make payment to clear the account balance. R 1,150.77. Once the credit for R174.55 has been approved and allocated to the account we can refund this back to your bank account.
Kind Regards,
Alice van der Merwe