EL
Eduard L
1 reviews | Active since Jun 2015
04 Jun 2015, 09:17
Contract Expired but no response to cancel
I have requested for cancellation of an expired 24 month contract on numerous occasions. I have sent 8 emails to MTN customer care since 25 April 2015. All emails have been acknowledged as read but not a single reply. I am still being billed by MTN
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 14:37Hello eddiel,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply09 Jun 2015, 14:37
Official
Hello eddiel,
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Please advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***