1 reviews | Active since Jul 2015
CONTRACT EXPIRED BUT HAVE TO PAY
I HAVE A CONTRACT WITH MTN, WHICH CAME TO AN END ON THE 3RD OF JULY 2015. I HAVE BEEN CALLING MTN FROM THE 3RD TO GET THEM TO STOP THE DEBIT ORDERS AND TO MIGRATE MY NUMBER TO PREPAID.<br> THEY MADE ME HOLD FOR MORE THAN 30 MINUTES EACH DAY,SEEING THAT THERE IS NO RESULTS I SENT AN EMAIL SINCE I AM FAR FROM MTN STORES I NEVER RECEIVED A RESPONSE UNTIL NOW.<br> WHAT MAKES ME ANGRY IS THAT EVEN AFTER THE TERMINATION DATE, THEY SENT AIRTIME AND SMS TO MY NUMBER AND NOW I AM STUCK WITH A BILL THAT WAS NT IN MY BUDGET,<br> THEIR CUSTOMER NUMBER 808 IS VERY USELESS, YOU NEVER GET THROUGH TO THE CONSULTANT.<br> I DO NOT NEED THIS AIRTIME AND SMS, AND I DON'T HAVE THE MONEY TO PAY THEM.<br> WHY BILL ME AFTER MY CONTRACT EXPIRED?
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I will send your number *** for cancellation after the airtime has been used up. Please note as for the invoice that was closed on the account on the 20/07 the amount owing is R178.40.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, I will send your number *** for cancellation after the airtime has been used up. Please note as for the invoice that was closed on the account on the 20/07 the amount owing is R178.40.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***