WD
Warren D

1 reviews | Active since Oct 2010

01 Jun 2015, 12:03

Contract expired and haven't heard anything!!

I have a tablet contract with MTN ***) and it expired on the 17th May 2015. I called before then to change to prepaid and was advised that I need to call on the 18th May 2015. I called on this date (***) and was told it will be done and somebody will be calling me. It has been over 2 weeks and I have heard nothing. I have legally ended my contract and should MTN try and take money from me after I have paid my last debit order I will see you in court for *******ly *****ing money from me. Make sure it is now on pre-paid and have the decency to inform me that this is the case!! Also respond to my previous compliant as I have been trying to upgrade my other line for 2 months!! I have been getting a thousand excuses from you useless people. Fix your problems and stop making your issues mine. My money still goes to you without a hitch but the service you give is absolutely *******!

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jun 2015, 12:19
Official
Hello Warren123,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the management of our Cancellation Department for urgent attention. They will investigate and feedback to you with a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards
A***