1 reviews | Active since Sept 2011
Contract Expired-A***
I have given notice not to extending my contract on the 3rd of June 2015. My cell contract had expired on the 4th July 2015(A***)<br> I was given two separate reference numbers since namely, *** and ***0 and been in communication with three different consultants, namely, Sibongile Kobese(9th April 2015), Lenore De Jager(17/4/2015) and Noluthando Buthelezi(8th July 2015).To date this have not been finalize.<br> <br> All relevant communication are saved on e-mail, as I will not except responsibility for any cost incurred by MTN through its *********** behaviour by its staff for failing to act on a customers request.<br> <br> I have also try to contact the MTN customer services from my cell and direct lines on several occasions just to be disconnected while been holding for instances of well over 15min each.<br> <br> This is really pathetic service experience.
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Our records indicate that both lines have been migrated to prepaid and that the last invoice for July will be debited in August as we Billed you a month behind.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service and for any inconvenience this may have caused.
Our records indicate that both lines have been migrated to prepaid and that the last invoice for July will be debited in August as we Billed you a month behind.
Regards,
Nomonde.
REQ:***
