JM
Judith M
1 reviews | Active since Jun 2015
16 Jul 2015, 06:55
contract expired
Looks like the only way to get service at MTN is via hello Peter. Please change my number to prepaid as my contract has expired and I don't wish to renew it.I called your call centre a month ago to cancel and change my number to prepaid but was told last week at your carlton centre that the contract was cancelled but request for prepaid wasn't done.I don't have time to hold for an hour jus to get my number changes to prepaid.so please make sure it's done.
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MTN South Africa's replyOfficial
31 Jul 2015, 10:31Hello judimkhwa****@,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
According to our records your number was successfully converted to prepaid.
Rest assured, it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
According to our records your number was successfully converted to prepaid.
Rest assured, it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 10:31
Official
Hello judimkhwa****@,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
According to our records your number was successfully converted to prepaid.
Rest assured, it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
According to our records your number was successfully converted to prepaid.
Rest assured, it is not our intention to displease you. We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,