NB
Nomadlozi B
1 reviews | Active since Nov 2011
03 Jun 2015, 08:58
Contract Expired
I've sent an email to MTN [Email Removed] requesting contract termination and to convert my number to prepaid, to this day they haven't responded. Worse, instead of R199 they took R258 from my account. What is R59 for? I would like to be refunded the R59. Can I also get a response regarding this request?<br> My contract ended on 15/05/2015. Thanks
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MTN South Africa's replyOfficial
12 Jun 2015, 11:15Hello zanothando2005,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line will be migrated to prepaid, also note that the R59.00 that was debited will be credit in the form of airtime once the migration is done.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line will be migrated to prepaid, also note that the R59.00 that was debited will be credit in the form of airtime once the migration is done.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 11:15
Official
Hello zanothando2005,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line will be migrated to prepaid, also note that the R59.00 that was debited will be credit in the form of airtime once the migration is done.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line will be migrated to prepaid, also note that the R59.00 that was debited will be credit in the form of airtime once the migration is done.
Thank you
Wenzile Masina
REQ:***
Best regards,