IH
Ivan H
1 reviews | Active since Jan 2015
22 Mar 2015, 08:45
CONTRACT EXPIRED
My contract has expired on the 18th of January 2015. I am still being billed. I have called your call centre many times asking them to make this number prpaid, instead of cancelling they will transfer me to your retentions department. Retentions will tell me to call when the airtime is finished. This can't keep going on. I am not using that number. It was a mission for me to transfer the contract to the person using that number. Now its a mission to cancel an expired contract. What is happening in this country. Please cancel this contract now and make that number a pre paid, Im begging you.PLEASE MTN IM ON MY KNEES.
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MTN South Africa's replyOfficial
25 Mar 2015, 14:58Hello ivan86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Esther
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Esther
REQ:***
Best regards,
MTN South Africa's reply25 Mar 2015, 14:58
Official
Hello ivan86,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Esther
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our cancellation department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Esther
REQ:***
Best regards,