contract expire
<p>mike req ********** </p> <p>my mtn contract expired on 13/01/2017</p> <p>-I gave notise on 12/12/2016 and ask to change to prepaid req ********** </p> <p>-payment went through R250-00 on my account on 1/1/2017 (absa a ********** )</p> <p>-payment gone through again on 1/2/2017</p> <p>amount R250</p> <p>I feel i did my paperwork by giving 1 month notice and when they phone me i do not want to upgrade i want to change to prepaid.</p> <p>when i open this contract i firt had to pay before receive any data or phone</p> <p>connie jefferies </p> <p> ********** 860</p>
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MTN South Africa's replyOfficial
05 Apr 2017, 11:29Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
REQ:***
Kindly be advised that the contract expired 13-1-2017, cancellation request from the store was on the 2016/12/12 before the invoice for January has been finalized. The account will be credited for the January invoice.
No further invoice was generated for February 2017, the debit order paid on the 1-2-2017 was for the January 2017 invoice.
The credit will reflect tomorrow and refund can take up to 5 working days to reflect in your account.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's reply05 Apr 2017, 11:29
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for taking the time to answer my call, it’s highly appreciated.
REQ:***
Kindly be advised that the contract expired 13-1-2017, cancellation request from the store was on the 2016/12/12 before the invoice for January has been finalized. The account will be credited for the January invoice.
No further invoice was generated for February 2017, the debit order paid on the 1-2-2017 was for the January 2017 invoice.
The credit will reflect tomorrow and refund can take up to 5 working days to reflect in your account.
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,