RM
Rene M
1 reviews | Active since May 2013
22 Sept 2015, 14:41
contract expiration
My mtn contract expires on the 02/10/2015. I want to discontinue the contract and move over to prepaid. I have been told by a MTN representative at one of the branches and also by a mtn sp consultant (808) that i should call mtn sp on \808"on the 3rd of October which is one day after my contract expires. Then today i receive a sms saying that I need to upgrade or cancel the contract by giving 20 days written notice. Now I am not sure of what to do"
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MTN South Africa's replyOfficial
22 Sept 2015, 22:50Hello renemoodley,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
You will have to contact 808 on the 3rd of October and request for the migration to prepaid. All Rand value, SMS and Data bundles should be used up before migrating to MTN Prepaid.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
You will have to contact 808 on the 3rd of October and request for the migration to prepaid. All Rand value, SMS and Data bundles should be used up before migrating to MTN Prepaid.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply22 Sept 2015, 22:50
Official
Hello renemoodley,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
You will have to contact 808 on the 3rd of October and request for the migration to prepaid. All Rand value, SMS and Data bundles should be used up before migrating to MTN Prepaid.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
You will have to contact 808 on the 3rd of October and request for the migration to prepaid. All Rand value, SMS and Data bundles should be used up before migrating to MTN Prepaid.
Kind Regards
Siphumezo
Ref#: ***
Best regards,